At Xinstudy.org, we value the privacy and confidentiality of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Personal Data Protection Act (PDPA) of Singapore. By using our website and services, you consent to the practices described in this policy.
 

1. Data Collection

We collect personal data from users through the following methods:

• Messaging Apps: WhatsApp, Telegram, WeChat, Messenger, and other messaging platforms.

• Email: Information provided via emails sent to and from our Gmail and Outlook accounts.

• Web Forms: Information provided through forms on our website (Wix forms, Google Forms).

• Other Platforms: Any other channels through which users communicate or submit data to us.

The personal data collected may include your name, contact details (e.g., email, phone number), and any other details you provide in your communications or forms.

2. Use of Data

We will use your personal data for the following purposes:

• To provide you with relevant information about our services.

• To communicate with you regarding your requests or inquiries.

• To send you periodic updates on services, offers, and promotions (via email, phone, or WhatsApp).

• To respond to your requests for data deletion or other inquiries.

3. Data Retention

• Data Retention Period: Your data will be stored in our Google Drive, Google Sheets, Wix Forms, email systems, and messaging apps until you opt out or request deletion.

• Opt-Out and Deletion: You can contact us at any time to request the deletion of your data. Upon receiving a request, we will delete your data within 48 hours.

• Annual Review: We will send you an email annually to update you on our latest services and offers. If you wish to unsubscribe, we will delete your data as per your request.

4. Data Access and Control

• Right to Access: You have the right to request access to your personal data stored with us.

• Right to Correction: You have the right to request corrections to any inaccuracies in your data.

• Right to Deletion: You have the right to request the deletion of your personal data at any time.

• How to Request Deletion: You can contact us via:

  • WhatsApp: +65 81808611 or +65 85559989

  • Telegram: [Insert Telegram Number/Handle]

  • WeChat: [Insert WeChat ID]

  • Email: info@xinstudy.org

  • Messenger: [Insert Facebook Messenger Handle]

5. Security of Data

We take reasonable steps to protect your personal data from unauthorized access, disclosure, or alteration. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Third-Party Service Providers

We may use third-party services (such as Google Drive, Google Sheets, Google Forms, Wix, and email platforms) to store and process your data. These service providers are bound by their own privacy policies, and we ensure that they are compliant with the PDPA to protect your information.

7. Changes to Privacy Policy

We reserve the right to update or change this Privacy Policy from time to time. Any changes will be communicated on this page, and we encourage you to review this policy periodically.

 

Standard Operating Procedure (SOP) for Data Management in Xinstudy.org

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1. Data Collection Process

• Step 1: Users submit personal data through various channels:

  • Messaging Apps: WhatsApp, Telegram, WeChat, Messenger.

  • Email: Gmail, Outlook.

  • Web Forms: Wix Form, Google Form.

• Step 2: Upon submission, data is stored in Google Sheets, Google Drive, and associated messaging app databases (as required).

• Step 3: All data is organized and stored in compliance with PDPA, with proper access control.

2. User Data Usage

• Step 1: Data is used to provide users with the requested services, communications, and updates about our offerings.

• Step 2: Annual Updates: An email will be sent to users with data stored about them to update them on services, offers, and promotions. Users can opt out at any time.

• Step 3: Any user that opts out will have their data deleted within 48 hours.

3. Data Deletion Request Process

• Step 1: When a user contacts Xinstudy.org via WhatsApp, Telegram, WeChat, Messenger, or email to request data deletion, verify the user's identity if necessary.

• Step 2: Acknowledge the request within 24 hours and inform the user that their data will be deleted within 48 hours.

• Step 3: Upon receiving a deletion request, locate and remove the user’s data from Google Sheets, Google Drive, Wix Forms, and messaging app databases within 48 hours.

• Step 4: Send a confirmation email or message to the user once their data has been deleted.

4. Data Retention and Unsubscribe Process

• Step 1: Data will be stored until the user opts out or requests deletion. Ensure the data is not kept longer than necessary for the purposes outlined in the Privacy Policy.

• Step 2: Annually, an email will be sent to users with stored data, containing updates on services and offers. Users can opt-out at any time.

• Step 3: If a user unsubscribes, their data will be immediately deleted within 48 hours.

5. Access and Correction of Data

• Step 1: Upon user request, provide access to the data stored about them.

• Step 2: Allow users to correct any inaccuracies in their data by requesting updates via email, WhatsApp, or any other contact method.

• Step 3: Ensure all requests for access or correction are processed within 48 hours.

6. Data Protection Measures

• Step 1: Ensure that only authorized staff members have access to personal data stored in Google Sheets, Google Drive, Wix Forms, email systems, and messaging apps.

• Step 2: Use Google’s built-in security measures (e.g., two-factor authentication) to secure user data.

• Step 3: Regularly audit the data storage and usage process to ensure compliance with PDPA.

7. Incident Management (Data Breach)

• Step 1: If a data breach occurs, immediately notify affected users and the Personal Data Protection Commission (PDPC) within 72 hours, as required by the PDPA.

• Step 2: Implement corrective measures to prevent future breaches.
  
   

PDPA Privacy Policy

"Privacy and Data Protection Policy"

At Xinstudy.org, we are committed to protecting your privacy. We collect personal information only when necessary for providing our services through various channels, including:

• Messaging Apps: WhatsApp, Telegram, WeChat, Messenger.

• Email: Gmail, Outlook.

• Web Forms: Wix Forms, Google Forms.

We take reasonable steps to protect your personal data, and you can contact us at any time to request access to, correction of, or deletion of your data. Please review our full [Privacy Policy] for more details on how your data is handled, your rights, and how to contact us if you wish to request deletion of your data.

By continuing to use our services, you consent to our data collection and use practices as outlined. If you have any questions or concerns, please feel free to reach out via WhatsApp or email at any time.